Our services
From managing your reservations to managing your neighbors, we're here to sweat the small stuff, so you don't have to and to your highest level of satisfaction.
Turning the beds, cleaning the sheets and towels, that’s a given. We take the extra step to personally inspect each home, after our cleaning crew departs, to ensure it’s in top condition before our renters arrive. Every pillow, dining room chair, and hand towel that was carefully selected will be in its place. Allow us to book, maintain, manage and care for your vacation rental, just as we care for our own homes.
Guest Services
We take care of your guests and your home from start to finish:
- Reservations
- Online Bookings
- Concierge Services
- Repairs & Maintenance
- Housekeeping
- & More!
Marketing
From photographing your home to setting up your online listings, our team is proficient at marketing your property to its fullest potential. Your optimized property listings will be shared across all marketing channels, including social media and email marketing. Earn more money year after year as guests book their stay directly on our website. We also manage your property across OTAs, including Airbnb, Booking.com, Google Travel, VRBO, and Expedia.
Housekeeping & Inspections
Our professional, punctual, trained housekeepers adhere to the highest level of sanitation and cleaning protocols. We follow hospitality industry standards with hospital-grade cleaning products. Maintenance and safety inspections are completed prior to each check-in, and again upon check-out. Know your property is guest-ready top-to-bottom with pre-arrival checks and departure inspections.
Communication
Our owner-centric foundation shines through everything that we do. Here at COVH, our owners are our partners and we pride ourselves on building strong, trusting relationships with each and every one. Our style of communication is open, honest, and consistent. Know that you have a friendly, accessible team right up the road 24/7.
Maintenance
We offer in-house maintenance with timely responses during and after business hours, seven days a week. We use licensed, qualified, and reliable vendors, whom we trust. We care for your property like it’s our own home. We think ahead to save you time, money, and stress, and ensure 5-star guest experiences. We are proactive rather than reactive. COVH is proud to offer a full-service maintenance program; a well-maintained property is key to leveraging the power of positive reviews and repeat guests. Our team works hard to ensure guest satisfaction through our homes evaluations and maintenance work.
Security & Safekeeping
We are your eyes and ears, and we take security extremely seriously. We do routine rounds and security checks on all homes, particularly when a home is vacant or offline. We check in with guests during their stay, to ensure they’re happy, healthy, and secure. We give time back to you, by managing your property from end to end—so you can enjoy your vacation home more often, too.
Local Partners
When it comes to local ongoings, we participate in our chamber on your behalf, and we are dedicated to keeping our business local. This includes our extended team of local partners from housekeeping to maintenance, marketing, and all guest and pet amenities. We support local businesses as often as possible. Know you are partnering with a team that invests in the local community & helps keep it strong. When we say "live like a local" we mean it.
Neighbor Management
Let’s be 100% transparent: not all neighbors are happy to have a vacation rental next door. We understand the importance of being good neighbors and maintain professional connections with your neighbors and your property owner associations. This effort extends to your vacation rental guests, who we keep informed about Good Neighbor Guidelines, in the City of Bend and Deschutes County.
Revenue Maximization
We work hard to maximize your return on investment through our integrated approach, from marketing your property to providing outstanding service to guests, and caring for your property. Our strategy includes dynamic pricing and comp set adjustments, to maximize revenue potential for your vacation home. We focus on year-round occupancy, not just summer occupancy, to drive more revenue.
Reservations Made Easy
Whether booking online, via email, phone, or through another channel, we ensure the booking process is easy. Guests receive a detailed confirmation email upon booking. Prior to their trip, guests receive a pre-arrival email and detailed digital guidebook to inform them of check-in, check-out, stay information, and a detailed area guide to help plan their trip carefully. Additionally, guests are offered travel insurance, midstay cleans, local amenities, and more.
Interested in our services?
We’re here to help!
When it comes to vacation rental management, we sweat the small stuff, so you don’t have to—and so you’ll rest easy along with your guests.